Apple Canada Macbook

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Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro. Apple Three-prong AC Wall Plug Adapter Recall Program April 25, 2019.

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Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number. Update macbook air 2011.

Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge.

First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is 'MacBook Pro (Retina, 15-inch, Mid 2015).' If you have that model, enter your computer's serial number below to see if it is eligible for this program.

If your MacBook Pro is eligible, please stop using it and follow the instructions below to have your battery replaced.

Apple

Note: This program does not affect other MacBook Pro models.

  • Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.
  • In 2018 Apple refreshed the MacBook Air line, increasing its capabilities and giving it new features while retaining the signature slim profile. Apple also discontinued the MacBook Air 11-inch model, moving forward with the 13-inch form factor. In 2020, a revolutionary new MacBook Air was released.
Apple

Choose one of the service options below to have your battery replaced. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 3-5 days.

  • Find an Apple Authorized Service Provider.
  • Make an appointment at an Apple Retail Store.
  • Contact Apple Support to arrange mail-in service via the Apple Repair Center.

To prepare your MacBook Pro for service, please back up your data.

This program is for battery replacement only. Please contact Apple Support and speak with an Advisor if you would like to arrange paid service for any additional issue.

This worldwide Apple program doesn't extend the standard warranty coverage of the 15-inch MacBook Pro.

This program does not affect your statutory or warranty rights.

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